Refund & Return Policy

Our Commitment

We take great care in crafting and packing every order. If something arrives damaged, incorrect, or not as described, we will make it right.

Returns

• We accept returns within 14 days of delivery for items in their original, unused condition.
• To initiate a return, email us at info@earthycraft.com with your order number and photos of the item.
• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.

Damaged or Incorrect Items

• If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery.
• Please include photos of the damage or incorrect item.
• We will send a replacement or issue a full refund at no additional cost to you.

Order Cancellations

• Orders may be cancelled within 12 hours of placement for a full refund.
• After 12 hours, cancellations are not guaranteed as orders may already be in production.
• Custom or personalized orders cannot be cancelled once production has begun.

Cash on Delivery Orders

• If you refuse a COD delivery without a valid reason (damaged item, wrong product), future COD orders may be restricted.
• For legitimate issues with COD orders, contact us and we will arrange a resolution.

Contact Us

For any questions about your order or this policy, please reach out to us at info@earthycraft.com or use our contact form. We respond within 24 hours.